We want you to be 100%
satisfied with your purchase.
No hassle return policy -
no return authorization needed (RMA)
Great Expectation Fine European Lingerie takes great pride in providing
our customers with the finest lingerie and
exchange policy with any exclusions listed below with an Asterisk
will gladly accept exchanges
of your lingerie or clothing to ensure proper fit or, you may receive a refund
or store credit, less
our shipping and handling costs, if you decide the style is simply not
right for you. If you have any questions
about any of our lines before
policy, please feel free to contact us at
Customer Service. Please visit our
Size Chart pages for helpful information that will help with proper style, color and fit.
All merchandise to be exchanged
with any exclusions listed below with an Asterisk
must be sent and paid for by the customer and received by
Great Expectation LLC no later than 30 days from the shipping date.
Any items returned from 31 to 60 days will receive
Great Expectation LLC store credit only, which may be used at
anytime. Please let us know the reason for the exchange and include
a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure
In compliance with hygiene laws, all items must be returned to us in
new condition, unworn nor washed with all tags and stickers attached in
its original packaging. Items not returned in this condition will NOT be accepted and will simply be resent to the customer
with shipping charges applied using the original form of payment. Additional shipping rates will be charged at the
time exchanges are shipped back to the customer. Shipping fees are not refundable.
Please note that we do not refund shipping charges for the initial
shipment of your order or the return postage in the case of any exchange.
If you have received our $5. flat rate shipping on your order, our cost
of shipping and handling your purchase will be assessed if any items are returned for a refund
*If an item is prepackaged, please be careful
when opening. If the packaging is ripped, torn or missing components, it
cannot be resold and we cannot accept the item for return.
to final clearance items, hosiery and
special orders are final sales and are not returnable/exchangeable.
Return Policy: We want you to be happy with your Luna Luz
purchase. Please choose your style and color carefully as it is all
special ordered from the manufacturer at your request. We cannot take
style or color exchanges or returns for Luna Luz. However, we are able to
make one exchange only for size in the same style and color of the
original order. If any item is returned that is not for a size exchange, a
15% restock fee will be imposed. If an item comes back to us that is not a
size exchange, you will receive an in store credit only (good forever) for
Luna Luz returns. We cannot reimburse your credit card for Luna Luz
returns. Once a Luna Luz order is placed with the manufacturer, it
cannot be cancelled. If you have any questions regarding style, color
or size, please call us at 203 397-9100 during business hours and we will
be more than happy to guide you.
*Lola Luna Policy :
Due to the intimate nature of Lola Luna G-Strings, they are not returnable
or exchangeable and are Final Sale. Please choose your style and
choose your size carefully.
*Costume Exchange Policy:
Costumes may be
returned within 10 days* from the date your item was shipped,
provided it is returned in unworn and new condition and in its original
packaging undamaged. *Please note: Costumes purchased during the Mardi Gras, Easter,
Halloween and Christmas seasons may not be returned after the date the
holiday has passed.
Important information on
While trying on your purchase do not wear deodorant, perfume, or heavy
body lotion that may stain items and may make it non-returnable.
All tags must be intact and items packaged to protect their shape to
insure proper credit. Due to the delicate nature of molded bra cups,
please return these items in our original box or a a protective box to
Items containing a crotch should be tried on over your own underwear.
If we receive an item for an exchange or return that we do not feel meet
our hygiene and health criteria, we reserve the right to refuse these
Great Expectation LLC reserves the right to refuse
any return if it does not meet our return/exchange guidelines.
We are not responsible for manufacturing defects or damage caused by customer error. Our full liability is limited to exchanging the item if the
manufacturer says the item is defective.
All lingerie items are
inspected by a senior staff member prior to shipping. If we inadvertently send an incorrect item or a
mislabeled item, we will cover
the cost of shipping the correct item and retrieval of item sent in
error via USPS or UPS.
a package shipped is refused by a customer and it returns to us, we will
treat it as frivolous order. Customer will receive an in store credit (to
be used at any time) for the
purchase price, minus 20% restocking fee and the shipping and handling
If a package comes back to us as
unclaimed by a customer, the customer will receive an in store credit
(to be used at any time) for the
purchase price, minus 10% restocking fee and the shipping and handling
Customs Fees (if applicable)
Please be aware orders shipped
outside the United States may be subject to customs import duties and or
taxes based on the destination country.
Our customers are solely responsible for any payment of import duty fees and or
taxes being levied by your local customs authorities in your country. Great Expectation
LLC has no knowledge or
control of any customs charges as they may be levied by some countries.
If you have any further questions on duties or taxes payable or
refundable, please contact your local customs authority.
If you have any questions
about any of our lines before ordering or if you have any questions
about our exchange policy, please feel free to contact us at
Customer Service. Please visit our
Size Chart and our
pages for helpful information that will help with proper style, color and fit.
22 Selden Street
Woodbridge, CT 06525